Cookie Policy
Company: GovGrids
This Cookie Policy explains how GovGrids (“GovGrids,” “we,” “our,” or “us”) uses cookies, similar tracking technologies, local storage, session tools, and related technologies when you access or use our websites, portals, applications, cloud-based systems, and related services (collectively, the “Services”).
GovGrids provides digital solutions for towns, cities, counties, municipalities, public agencies, and other government entities throughout the United States. This Cookie Policy is intended to help users, administrators, municipal customers, and visitors understand what cookies are, how they are used, and what choices may be available regarding their use.
This Cookie Policy should be read together with our Privacy Policy and Terms of Service, as well as any applicable customer agreements, procurement documents, or public-sector data governance requirements that may apply to a particular implementation of the Services.
1. What Are Cookies
Cookies are small text files or data files placed on a user’s device, browser, or system when visiting a website or using an online service. Cookies help websites and software platforms recognize a browser or device, maintain sessions, remember preferences, improve functionality, support security, and gather information about how services are accessed and used.
In addition to cookies, GovGrids may use similar technologies such as session storage, local storage, pixels, tags, log files, scripts, device identifiers, and other browser-based or platform-based tools for similar operational, security, and analytical purposes.
2. Types of Cookies and Similar Technologies We May Use
Depending on the Service configuration, browser environment, and customer implementation, we may use the following categories of cookies and related technologies:
A. Essential Cookies
Essential cookies are necessary for the core operation of the Services. These cookies may enable login functionality, account authentication, session continuity, load balancing, security protections, access control, and other functions required for the platform to operate properly. Because these cookies are necessary to provide the Services, disabling them may prevent certain features from functioning correctly.
B. Functional Cookies
Functional cookies help remember settings, interface preferences, language choices, accessibility selections, or administrative configurations so that users have a more consistent and efficient experience when returning to the Services.
C. Performance Cookies
Performance cookies help us understand how the Services are functioning, identify technical issues, monitor system responsiveness, improve reliability, and support maintenance and optimization efforts. These cookies may collect aggregated or technical usage information related to system performance.
D. Analytics Cookies
Analytics cookies may be used to understand how users interact with the Services, which pages or modules are most frequently accessed, how users navigate through workflows, and how the platform can be improved. These cookies may help us analyze usage trends, identify popular features, and enhance user experience and product design.
E. Security and Fraud Prevention Technologies
Some cookies and similar technologies may be used to support account protection, security monitoring, authentication integrity, suspicious activity detection, rate limiting, abuse prevention, session validation, and incident investigation. These tools help maintain the confidentiality, integrity, and availability of the Services.
F. Session-Based and Persistent Cookies
Some cookies are session-based, which means they expire when the browser is closed or the session ends. Others may be persistent cookies that remain on a device for a longer period until they expire automatically or are manually deleted. The type of cookie used depends on the purpose it serves within the Services.
3. How We Use Cookies and Similar Technologies
GovGrids may use cookies and similar technologies for the following purposes:
- To maintain user sessions and secure authenticated access
- To remember user preferences and platform settings
- To support navigation, usability, and platform functionality
- To monitor performance, uptime, responsiveness, and reliability
- To detect, prevent, and investigate misuse, unauthorized access, fraud, or security threats
- To analyze traffic patterns, feature usage, and workflow behavior
- To improve service design, accessibility, and overall user experience
- To support troubleshooting, diagnostics, debugging, and maintenance
- To comply with legal, regulatory, contractual, or operational requirements
4. Information Collected Through Cookies
Information collected through cookies and similar technologies may include browser type, device type, operating system, IP address, session identifiers, language settings, login status, access times, page visits, module interactions, usage patterns, navigation paths, referring URLs, error logs, and other technical or diagnostic information associated with use of the Services.
Depending on how the Services are configured, some cookie-related information may be associated with a user account, administrator session, or municipal customer environment in order to support authorized platform functionality and security.
5. Third-Party Cookies and Service Providers
GovGrids may use trusted third-party tools, vendors, or infrastructure providers to support analytics, hosting, monitoring, security, communications, authentication, or other service-related operations. These providers may use cookies or similar technologies in connection with the performance of services on our behalf, subject to contractual, confidentiality, and security obligations.
Third-party cookies or tools, where used, are generally limited to legitimate operational, analytical, performance, or security purposes related to the Services. GovGrids does not authorize third-party tracking for unrelated advertising purposes unless specifically disclosed and permitted by applicable law.
Users and customers should also be aware that third-party websites, services, or integrations linked to or connected with the Services may have their own cookie and privacy practices, which are governed by their own policies rather than this Cookie Policy.
6. Cookies in Public-Sector and Municipal Environments
Because GovGrids serves municipalities, towns, cities, counties, and public agencies, cookies and similar technologies may be used in systems that support government workflows, administrative tools, resident portals, public service requests, records access, staff dashboards, internal operations, or department-specific processes. The use of cookies in these contexts is intended to support platform functionality, security, reliability, and service delivery.
Certain customer implementations may also be subject to governmental procurement requirements, information security standards, public-sector policies, accessibility requirements, and legal obligations that influence how cookies and related technologies are configured or permitted.
7. Managing Cookie Preferences
Most browsers allow users to review, control, block, or delete cookies through browser settings. Depending on the browser or device, you may be able to refuse certain cookies, clear stored cookies, set notification preferences for new cookies, or disable storage technologies.
Please note that disabling or restricting cookies may affect the functionality, security, availability, or performance of portions of the Services. In particular, essential cookies and session tools may be necessary for login, authentication, workflow continuity, secure access, and other platform operations.
If GovGrids provides a cookie banner, notice, or settings tool in a specific implementation of the Services, users may be able to manage certain cookie preferences directly through that interface, subject to the technical and legal requirements applicable to the relevant deployment.
8. Consent to Cookie Use
By using the Services, you acknowledge that GovGrids may use essential cookies and similar technologies necessary for platform operation, security, authentication, and related service delivery purposes. Where applicable law requires consent for non-essential cookies, GovGrids will seek such consent through appropriate notice, banner, settings control, or other legally recognized mechanism before those cookies are used.
Where required by law, users may withdraw or modify cookie preferences through available controls, subject to the limitations of the relevant technology and service environment.
9. Data Retention Related to Cookies
Cookies and similar technologies may remain active for different periods depending on their purpose. Session cookies typically expire at the end of a browser session, while persistent cookies may remain until a defined expiration period is reached or until manually deleted. Related logs, analytics records, and technical metadata may be retained for operational, security, compliance, and diagnostic purposes in accordance with our Privacy Policy, customer requirements, and applicable law.
10. Updates to This Cookie Policy
GovGrids may update this Cookie Policy from time to time to reflect changes in our Services, legal requirements, customer implementations, technology, or operational practices. When updates are made, we may revise the effective date above and take additional steps to provide notice where required by law or contract.
Continued use of the Services after an updated Cookie Policy becomes effective constitutes acknowledgment of the revised policy, except where additional notice or consent is required by applicable law.
11. Contact Information
If you have questions about this Cookie Policy or GovGrids’ use of cookies and similar technologies, please contact:
GovGrids
12. Important Notice
This Cookie Policy is provided for general informational purposes and should be reviewed by qualified legal counsel before publication or use in production, particularly if GovGrids’ Services are made available in jurisdictions with specific cookie consent, privacy, or electronic communications requirements.